Central England Co-op Funeralcare Supports Charities While Listening to Customers
Central England Co-op Funeralcare has developed a new and improved listening survey to ensure it gives clients the best possible care while also supporting charitable causes.
Clients and families will be invited to share their opinions, thoughts and feelings on the funeral services they receive via an online survey completed two weeks after the arranged funeral. They can then choose to have their name put forward to a monthly draw for £100 to be donated directly to a charity of their choice.
Hazel Moss, Head of Funeral at Central England Co-op said: “We are always looking for ways to improve the services we provide to our clients and client feedback is essential to enabling us to do this. As a community-based provider of funerals, our ambition is to be progressive and relevant and we can achieve this by engaging with our clients and changing our services so that we are ready for the future. This new and improved survey is a great opportunity for our clients to provide that feedback and to also benefit a worthwhile cause.”
Central England Co-op already values feedback from all its customers, but with many more funeral arrangements currently being made over the phone and limitations to funeral services to meet public health guidelines, connecting with the bereaved and understanding their needs has become more important than ever.
As a co-operative Society, supporting individuals and communities is at the heart of what Central England Co-operative does and this initiative will benefit future clients as well as good causes working for the wider benefit of society.
The survey has already been trialled in the Birmingham area and is now being rolled out to clients at all of Central England Co-operative’s Funeral Homes. The first person to be drawn has nominated Shelter to receive the £100 donation in memory of her mum, who died aged 100.
Notes to editors
Photo: Central England Co-op Funeralcare ensure it gives clients the best possible care while also supporting charitable causes.
About Central England Co-operative
Central England Co-operative is one of the largest independent retail co-operative societies in the UK.
It is a modern, forward-looking organisation employing over 8,000 staff, with the Society’s principal areas of activity being food, funeral services, and property.
The company’s funeral business consists of over 130 funeral homes across 16 counties, seven florists, masonry production and administration, Bretby Crematorium and Terry Smiths coffin factory.
Central England Co-operative has more than 430 trading outlets in total across 16 counties including; West Midlands, Warwickshire, Worcestershire, Staffordshire, Derbyshire, Leicestershire, Rutland, Nottinghamshire, Northamptonshire, Lincolnshire, West Yorkshire, South Yorkshire, Suffolk, Norfolk, Bedfordshire and Cambridgeshire.
The Society has an ambitious food store and funeral home development programme for 2020.
Central England Co-operative is proud of its reputation for ethical business practices and corporate responsibility. It is a member of Business in the Community, the membership organisation that stands for responsible business, and has also won many business awards for excellence. The Society supports several charities including Dementia UK and invests a percentage of its trading profit into local communities.
Becoming a member of Central England Co-operative offers a whole host of benefits ranging from collecting points every time you spend in store to earn a share of the profits, access to members activities and community initiatives including the Community Dividend Fund, which hands out grants of up to £5,000 to charities and good causes across the Society’s trading estate.
For more information visit www.centralengland.coop, follow Central England Co-operative on Twitter: @mycoopfood, @mycooplife and on Facebook: facebook.com/centralenglandcooperative
Rob Smyth and James Brindle at Central England Co-operative on 01543 414140
Email – firstname.lastname@example.org