Terms and Conditions

Call and Collect Terms and Conditions

1. When calling our Membership Team, we’ll need to take some personal details from you, including your name, telephone number and payment card details.  We will never write your card details down, and we will not record the call when we call your for payment. Our full Privacy Notice is Available of our website (link)  
2. Prices charged for each item will be the same as the price charged in store on the day the item is picked
3. There is no additional charge for using this service
4. Whilst there is no minimum order value when using this service, we would ask that you place an order with us no more than once a week, so that we can help as many Members as possible
5. We will confirm the total cost of your order when we call you back for payment – if you do not wish to accept an item in the order, you can ask for it to be removed, and you will receive a refund for the item (please note that it will still show on the receipt issued from the store, as the refund will be issued separately)  
6. We will pick items with the longest available shelf life when assembling your order
7. Where a specific item you have asked for is not in stock, we substitute it with an alternative brand or pack size, subject to availability, unless you have asked us not to
8. As this service is for Members only you will be asked for your Membership card number when placing your initial order – this will also enable us to add your dividend points to your card when processing payment
9. Unfortunately, we won’t be able to accept vouchers, or enable you to use your dividend points when processing your payment.  However you will still be allocated your membership points
10. A strict Social Distancing Policy applies in our stores – when coming to collect your order, please make yourself known to a member of the store team who can bring your order to you
11. You, or your nominated representative, will need to bring your collection number into store when collecting the order – we reserve the right to refuse collection if the collection number is not quoted
12. If you or your nominated representative appear to be under the age of 25, and there are age restricted items in your order, we can refuse the right to release your order unless a suitable form of ID is shown
13. If you have any queries, or need to get in touch with us about this service, please call us on our Membership Team number 0800 0501601


Cafe Main Meal Loyalty Card

Central England Co-operative Limited, Central House,
Hermes Road, Lichfield, Staffordshire, WS13 6RH
(the “Promoter”) offers the Café Main Meal Loyalty Card
Applies to main meals at £3.50 and over
One card per person
Not exchangeable for cash
No photocopies accepted
We reserve the right to change or withdraw the promotion at any time
Subject to availability


Customer returns policy - Nutmeg

Product must be returned within 28 days with a receipt for a refund or replacement
If the customer does not have a receipt – if the tags are still intact we can exchange the product


Member exclusive offer: Mid-week 10% off  at Insomnia Coffee Shop

The offer is redeemable on items purchased at Insomnia Coffee Shop, located within Central England Co-operative food store, Lichfield (Boley Park). The discount will be applied when a valid Central England Co-operative membership card is presented during the transaction on a Tuesday, Wednesday and Thursday of each week during the qualifying period. This offer is subject to product availability and cannot be exchanged for cash. Starts from 17.05


Remembering Our Dads online memorial service pre-recorded video

Recording and usage: We will pre-record the online memorial service, which will include any photos and tribute notes that you share with us via Facebook, Twitter or email. To allow us to do so (and to allow us to use the resulting images or video footage), we may be legally required to confirm your age and to obtain your consent (or, if relevant, the consent of your parent or legal guardian). We also need to ensure that we own the rights in resulting images, audio, video or other recordings so that we can freely edit, copy, use and publish them without needing to contact you again. We will only use the images, audio, video or other recordings for the “Permitted Purposes” set out below. By participating in the online memorial service, you confirm that:
a) You are over 18 years of age (or, if relevant, you are the parent or legal guardian of a participant who is under 18 years of age (your “Child”))
b) You consent and authorise Central England Co-operative to do any of the following:
•    Film, record, photograph or otherwise capture your (or, if relevant, your Child’s) contribution to the online memorial service (in each case, a “Recording”);
•    Use any or all Recordings at any time in the future (and for any duration) for Central England Co-operative’s internal business purposes (together the “Permitted Purposes”);
•    Publish or display any or all Recordings in or on any Central England Co-operative internal communications and on our YouTube recording of the online memorial service (in each case a “Publication”)
•    Identify you (or, if relevant, your Child) by referring to name, message, and/or photographs (but not contact details) in any Recording or related Publication; and
•    Store the Recordings (in physical and/or electronic form). Recordings may be stored on servers located outside of the European Economic Area; and
c) If you own (or, if relevant, your Child owns) any copyright in the Recordings, you (and, if relevant, your Child) automatically transfer all ownership of such copyright to Central England Co-operative and agree that Central England Co-operative is under no obligation to identify you (or, if relevant, your Child) as a contributor to, or participant in, the Recordings. Accordingly, you agree to waive any “moral rights” that you (or, if relevant, your Child) may have in relation to the Recordings.


Meal Deal

Meal Deal Offer valid from 25 May 2022. This member exclusive offer is redeemable on the selected Meal Deal, when purchasing 1 main, 1 snack & 1 drink within the Meal Deal range. Products may vary per store. This discount will be applied when a valid Central England Co-op membership card is scanned as part of a transaction where the eligible products are present. Subject to availability, while stocks last and cannot be exchanged for cash. Offer cannot be used in conjunction with any other offer, discount or promotion.


Catch the Medals

UK, 18+ . To enter the Prize Draw, entrants must complete the game and submit name & valid email address, during the Promotion period 28/07/2022 until Midnight on 08/08/2022. The game can be played multiple times but only one email address entry will be entered into the Prize Draw. The winner will be selected at random and will receive £100 Coop vouchers. Draw to take place 10/08/22. The Promoter will notify the winning entrant after each Prize Draw within 10 days and the prize will be sent via post within 30 days of prize acceptance. If the prize is not claimed within 5 days, the Promoter reserves the right to contact an alternative winner. The Promoter reserves the right to exclude any entries that they believe to be fraudulent or non-compliant with the eligibility criteria set out in these terms and conditions. Central England Co-operative Limited (the “Promoter”).